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Kpvxg reviews each wood-handled silicone utensil return as one complete food-contact product, including its molded head, neck connection, finished wooden handle, hanging hole, and any specifically listed supplied piece. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.
A return is assessed against the ordered utensil type and complete construction. The silicone head and wooden handle must remain joined as supplied; a detached, cut, sanded, refinished, drilled, or otherwise modified component cannot represent the new complete product. For wood-handled silicone utensil orders, support review may refer to overall length, silicone head shape, working edge, slots or bowl depth, neck joint, wood species, handle finish, hanging hole, color, quantity, unused food-contact condition, and delivered package completeness.
RETURN WINDOW
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.
RETURN CONDITION & ELIGIBILITY
Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
An eligible non-defective return must remain completely unused for cooking, serving, mixing, scraping, or contact with food; unwashed; clean; dry; odor-free; and unaltered. It must be free from food, oil, grease, detergent, dishwasher residue, water absorption, stains, dye transfer, smoke, flame, heat marks, melting, scorching, cuts, gouges, stretched slots, warped edges, loose joints, swollen or split wood, sanding, refinishing, and hanging wear. Opening the parcel and conducting a careful dry visual inspection does not by itself prevent eligibility.
For an approved return, make sure the complete utensil remains clean and completely dry. Place the silicone head flat without sharply bending the working edge, wrap the wooden handle in clean dry paper, and cushion the neck joint so the two materials cannot twist or strike the carton. Use one sturdy outer package and attach the emailed pre-paid label only to that outer package, never directly to the silicone or wood. These packing steps do not reduce any non-excludable consumer rights.
RETURN PROCESS & RETURN ADDRESS
To start a return, contact us at support@kpvxg.shop. If your request is accepted, we will email you a pre-paid return shipping label as a downloadable and printable file, together with instructions confirming how and where to mail your package. Items sent back to us without first requesting a return will not be accepted.
Return method: by mail. Approved returns should be mailed to this return address: 122 Queens Lane, Royal Palm Beach, FL 33411, United States.
In the first email, identify the SKU and state whether the concern involves overall length, silicone color, head shape, edge, slot count, bowl depth, neck joint, wood grain, handle finish, hanging hole, wrong item, missing piece, or delivery damage. For a visible issue, a close photograph of the clean unused utensil on a neutral dry surface and the outer parcel can help us compare it with the packing record without requiring food contact or washing.
RETURN SHIPPING FEES
For all accepted returns, including defective, damaged, incorrect, and eligible non-defective products, the return shipping cost is covered by us. Return label method: Customer download/print. After approval, the pre-paid return shipping label is sent by email at no cost to the customer. No return label is included in the original delivery package.
RESTOCKING FEE
Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.
REFUND TIMEFRAME
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.
EXCHANGES AND CANCELLATIONS
An exchange may be considered for another available utensil after the complete original item qualifies for return. Head shape, working edge, slot layout, spoon depth, overall length, wood species, color, product net weight, and price may differ and will be confirmed before approval. Customers may request cancellation before the order has been processed or shipped.
CONTACT
For return and refund support, contact support@kpvxg.shop or +1 (850) 935-1416. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles).