Shipping policy

Last updated: July 15, 2026

This Shipping Policy explains how Kpvxg prepares wood-handled silicone kitchen utensils for delivery within United States. The store currently serves customers in the United States, and checkout amounts are displayed in USD.

Before packing, the utensil SKU is checked against its listed head geometry, silicone color, working edge, slot count or spoon depth, neck joint, wood handle material, finish, hanging hole, overall length, and quantity. Each utensil is packed clean and dry with the flexible head supported and the wooden handle separated from moisture, adhesive labels, and hard objects that could dent, cut, or abrade it.

TRANSIT, HANDLING & ORDER CUT-OFF TIME

  • Order Cut-Off Time: 2:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles).
  • Handling Time / Processing Time: 1-3 Business Days, Monday-Friday, after payment is successfully authorized through Shopify Payments.
  • Transit Time: 7-13 Business Days, Monday-Friday, after the order has been processed and handed to the carrier.
  • Total Estimated Delivery Time: 8-16 Business Days, including order processing and transit.

Business Days are Monday-Friday. Public holidays and carrier non-service days are not counted, and orders needing verification may require customer confirmation before shipment.

Each Kpvxg utensil passes a two-part outbound check. The first confirms the molded silicone head shape, working edge, slots or bowl depth, color, and quantity; the second confirms the neck joint, wood species, handle finish, hanging hole, and dry package condition. The flexible head is supported without a sharp fold, the wooden handle is isolated from moisture and adhesive, and the complete item is kept away from hard edges that could mark either material during transit.

SHIPPING COST

We are pleased to offer Free Shipping on all orders within the United States. No minimum purchase required. Standard shipping is provided at a cost of $0.00 USD for eligible orders, and the checkout Shipping field should display $0.00 USD for standard delivery.

DELIVERY AREA

Currently, we only ship to addresses within the United States. We do not ship to international destinations, P.O. Boxes, or military addresses (APO/FPO).

A complete delivery address is required at checkout. Customers should check the street address, unit or apartment number, postal code, and contact details before submitting payment.

SHIPPING METHODS & COURIERS

Depending on parcel size, destination, and service availability, orders may be delivered by USPS, UPS, FedEx, DHL, or another carrier operating in the United States. The assigned carrier and tracking details are shown in the shipping confirmation email.

Orders may be routed in more than one package when that is better for inventory, carrier rules, or parcel protection. Split shipments arranged by us do not create an extra standard shipping charge.

ORDER TRACKING

Once your order has shipped, you will receive a shipping confirmation email containing the assigned carrier and tracking number. Use that tracking link or enter the number on the carrier's official website to review the latest available shipment status.

For shipment concerns, customers should send the order number, tracking number if available, and photos when a package or item is damaged. We will review the information and help with the appropriate next step. Contact support@kpvxg.shop for shipment support.

CONTACT

For shipping questions, contact Kpvxg support at support@kpvxg.shop or +1 (850) 935-1416. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles).